Offer quality business services for business growth

Life is about service. In every moment, you either receive a service or you receive one. It is theoretically and empirically established that services can lead to commercial and economic transformations through direct, indirect, induced and productivity effects.

Therefore, the provision of quality services covers both the corporate space and the public space. Indeed, the interactions between the public and private sectors are mutually reinforcing, given that the macroeconomics is a composition of business (business) and government (public).

Services are increasingly important for their direct contribution to gross domestic product (GDP), exports and employment. With the change in the structure of the Nigerian economy from a system dominated by the real sector to a service-oriented economy, the service sector has become the largest sector of the economy.

Nigeria, as a country, has made significant progress in its services sector, becoming one of the leading providers of business services in the African continents. Banks, in particular, have made their mark in many African countries, with the country boasting of strong Business Process Outsourcing (BPO) and others, providing various services to businesses and governments.

Experts said there are immense economic opportunities that need to be leveraged and unleashed for tangible sustainable business and economic deliverables.

On her part, the Managing Director/Senior Strategist of TenticP Communications Nigeria Limited, Ms. Nahimah Ajikanle-Nurudeen, said failure to adhere to best practices, due diligence, business ethics and corporate governance are challenges facing the Nigerian economy where businessmen, companies and individuals are taking shortcuts by avoiding ethics for reasons well known to them.

“When a nation gets it right by doing the right thing, it can embrace and operate with the philosophy of best practice, which will dramatically improve health care, education, governance, food security, social harmony, etc.,” she said.

Similarly, the former Managing Director of the Lagos Chamber of Commerce and Industry (LCCI), Dr. Muda Yusuf, said that with huge human resources and the demographic advantage the country is blessed with, it must focus on instilling a culture of professionalism and ethical behavior among service providers.

Business ethics, he said, are the underlying framework for conducting a business by adhering to generally accepted standards of good behavior, adding that a business without genius and standard business ethics will remain uncompetitive or die. .

According to him, many private sector operators have incorporated ethical principles into their operations, but the country needs a national consensus on ethical conduct within its corporate and public service space, which will improve competitiveness. of the Nigerian economy.

While making recommendations, he said, “It is time to act, writing ethics and code of conduct on pieces of paper would not necessarily translate into quality service delivery. We must commit to respecting the rules, regulations and codes of conduct established in our businesses and our public activities; we must make good things our national priority. We need to change our mindset from a rights-based approach to a service-oriented approach. »

Believing that there is still a need to promote greater awareness of ethics and the code of ethics in the public and private sector, he said, this is the best way to promote ethical behavior,

The path to follow

The government, Mrs. Nahimah Ajikanle-Nurudeen pointed out, should also encourage private initiatives, such as promoting best practices, due diligence, business ethics and corporate governance in the country.

Similarly, Dr Muda Yusuf called for deterrent sanctions for unethical/unprofessional conduct and for there to be sufficient sanctions for unethical practices to deter any deviation from to ethical behavior.

However, sanctions should be graduated with a view to correcting bad practices, and there should be a framework outlining the level of sanctions, he stressed.

Affirming that professionalism in the public and corporate world must be promoted and that to this end, service providers in the public and private sectors must be encouraged to join a professional body relevant to their profession, he added that, continuous training, the inculcation of a culture of best practices and ethical conduct should be a bottom-up, bottom-up approach that involves inclusivity.

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